Utility Operations

Through smart metering, we enable accurate energy tracking, eliminating discrepancies, enhancing transparency, and empowering consumers with real-time insights into their energy consumption. Our spot billing & payment system is tailored for hassle-free transactions, allowing consumers to conveniently manage their payments, reducing delays, and improving overall user experience.

We place a strong emphasis on network maintenance to ensure uninterrupted service, proactively identifying and addressing potential disruptions to maintain a steady and reliable power supply. Our commitment to service excellence extends to workforce management, where we leverage innovative strategies to optimize resource allocation, ensuring swift issue resolution and minimizing response times for consumer concerns.

Furthermore, our commitment to customer satisfaction is reinforced by our Consumer Care Facility (CCF), a dedicated hub for comprehensive customer support, where trained professionals handle inquiries, troubleshoot issues, and provide prompt resolutions to enhance overall consumer experience.

By continuously refining these core operations, SCL remains steadfast in delivering efficiency, reliability, and convenience to all its consumers.